Last Updated: March 27, 2026
This Privacy Policy describes how Dash (“Dash,” “we,” “our,” or “us”) collects, uses, stores, and shares personal information when you access or use the Dash mobile application, website, and related services (collectively, the “Platform”).
By accessing or using the Platform, you consent to the collection and use of your information as described in this Privacy Policy.
1. INFORMATION WE COLLECT
1.1 Information You Provide
We may collect personal information you provide directly, including:
- Full name
- Phone number
- Email address
- Profile photo (optional)
- Payment information
- Government-issued ID (for Drivers, where required)
- Subscription details (Ride Club)
We collect phone numbers to send transactional SMS such as one-time passwords (OTP) for authentication. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.
1.2 Information Collected Automatically
When you use the Platform, we may collect:
- Device information (model, operating system, IP address)
- App usage data and interaction logs
- Date, time, and duration of rides
- Pickup and drop-off locations
- Estimated and actual trip distance
1.3 Location Information
Dash collects precise or approximate location data:
- When the app is active (foreground)
- When a ride is requested or in progress
Location data is required to enable ride matching, navigation, and fare calculation.
2. HOW WE USE YOUR INFORMATION
We use personal information to:
- Provide and operate the Platform
- Match Riders with Drivers
- Process payments and subscriptions
- Calculate fares and discounts
- Improve service quality and safety
- Communicate updates, receipts, and support messages
- Detect and prevent fraud or misuse
- Comply with legal and regulatory obligations
3. RIDE CLUB SUBSCRIPTION DATA
If you enroll in Ride Club, we may collect and process:
- Subscription status and billing history
- Discount usage and ride frequency
- Eligibility and benefit application
Ride Club data is used solely to administer the subscription and improve the program.
4. HOW WE SHARE INFORMATION
Dash does not sell personal data.
We may share information with:
4.1 Drivers
Limited information is shared with Drivers to complete rides, including:
- First name
- Pickup and drop-off locations
- Rider rating (if applicable)
4.2 Service Providers
We may share information with third-party vendors who assist with:
- Payment processing
- Cloud hosting
- Customer support
- Analytics and fraud prevention
4.3 Legal and Regulatory Authorities
Information may be disclosed when required to:
- Comply with applicable laws or court orders
- Enforce our Terms and Conditions
- Protect the rights, safety, or property of users or Dash
5. DATA RETENTION
Dash retains personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Data may be anonymized or aggregated for analytics after retention periods expire.
6. DATA SECURITY
Dash implements reasonable administrative, technical, and physical safeguards to protect personal information.
However, no system is completely secure. You acknowledge and accept the inherent risks of transmitting data online.
7. YOUR RIGHTS AND CHOICES
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account
- Withdraw consent for certain data processing
Requests can be made through Dash Support.
8. ACCOUNT DELETION
You may request account deletion at any time. Upon deletion:
- Personal data may be retained as required by law
- Ride history may be anonymized
- Subscription benefits will terminate immediately
9. CHILDREN’S PRIVACY
Dash does not knowingly collect information from individuals under the age of 18. If such data is identified, it will be deleted promptly.
10. INTERNATIONAL DATA PROCESSING
Your information may be processed or stored outside your country of residence where necessary to operate the Platform. Appropriate safeguards are applied.
11. COOKIES AND TRACKING TECHNOLOGIES
Dash may use cookies or similar technologies to:
- Maintain session integrity
- Improve user experience
- Analyze platform performance
You may control cookie preferences through your device or browser settings.
12. CHANGES TO THIS PRIVACY POLICY
Dash may update this Privacy Policy periodically. Material changes will be communicated through the Platform or by other reasonable means.
Continued use of the Platform constitutes acceptance of the revised policy.
13. CONTACT INFORMATION
For questions, concerns, or data requests, contact:
14. SMS COMMUNICATION AND CONSENT
By providing your phone number and using the Dash Platform, you consent to receive SMS messages from Dash for transactional purposes, including one-time passwords (OTP) for authentication.
SMS messages are only sent when you explicitly request them, such as during login or account verification.
Message frequency varies depending on user activity.
Message and data rates may apply based on your mobile carrier.
You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.
Please note that opting out of SMS messages may prevent you from receiving important account-related notifications such as login verification codes.
Dash Support
Email: dashgrenada@gmail.com